You can search our helpdesk to find a helpful article or video to solve your issue 24-7. Get your questions answered, the latest app updates, and hear from other users by joining our Facebook group. Submit a support ticket by email to help@prebuiltmarketing.com. Please allow up to 2 business days for tickets to be answered.

We accept Visa, Mastercard, Discover credit cards and Amex.

Your account will be charged automatically on the Subscription Billing Date for all applicable fees for the next subscription period. The subscription will continue unless and until you cancel your subscription or we terminate it. You must cancel your subscription 24hrs before it renews to avoid billing the next recurring Subscription Fee to your account. You can cancel anytime via our desktop application or by sending in a request to support at help@prebuiltmarketing.com.

Our Basic & Pro plan lets you schedule up to a certain amount of messages at any given time. Once you reach your plan limit, you won’t be able to schedule another message until one of your scheduled messages is deleted or your next billing cycle begins. For unlimited scheduled messages, give our Pro Plus plan a try.

Your account will be held in a state of suspension until you add a credit card and activate a paid subscription. Any scheduled posts will be unscheduled. Any social profiles that are connected will be revoked.

Yes, you’ll receive an email notification to warn you.

Social profiles are accounts. Such as an Instagram account, your personal Twitter, LinkedIn account, or a Facebook Page). With AIMIsocial, you can schedule posts to multiple accounts—such as five Instagram accounts, three Twitter accounts, and two Facebook Pages.

No, not at this time.